About VHF


VHF Registration Policy

Event registration entitles a participant to access to the live event, as well as access to the virtual event recording for a limited period of time following the event (if the virtual event is being recorded). Sharing of links for virtual events and recordings is prohibited.

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VHF Cancellation Policy

For in-person events, we are unable to provide refunds or credits for cancellations received less than four (4) weeks prior to the event. For virtual events, we are unable to provide refunds or credits for cancellations received less than two (2) weeks prior to the event.

We cannot provide refunds or credits for non-attendance.

If you are experiencing COVID-19 symptoms or have been exposed to COVID-19 close to the time of an in-person event, please review the BCCDC guidelines for recommended isolation protocols. If you are required to self-isolate during the time of the event, please inform VHF staff no later than 24 hours before the event. You will be issued a single-use credit voucher for the full amount to be used within the calendar year. We appreciate your cooperation to keep our staff and community safe.

External organizations that offer events in partnership with VHF reserve the right to set their own cancellation policy and may differ from VHF’s standard policy stated above.

We reserve the right to cancel an event due to insufficient enrollment or extreme weather. If an event is cancelled for any reason, VHF’s liability is limited to a refund of the event fee or a credit note.

VHF Privacy Policy

Questions About This Policy
If you have a question about this policy, please contact mail@vancouverheritagefoundation.org

  • Collection of Personal Information

    Personal information collected by Vancouver Heritage Foundation (VHF) may include, but not be limited to, the following:

    • Name
    • Phone number
    • Email address
    • Work or home address
    • Credit card information (third-party payment processing site or directly by staff)
  • Use of Personal Information

    VHF collects personal information in order to:

    • Process purchases
    • Manage registrations for events, tours, and workshops
    • Disseminate information regarding VHF programs and events
  • Disclosure of Personal Information

    VHF employees may access the information as is necessary to provide the services and opportunities as outlined in this policy.

    Credit Card information is collected and processed by a third party ssl (secure sockets layer) site which has been chosen by VHF for its security and reputability. As VHF does not control this site, we would encourage you to review their individual privacy policy, should you have questions about how personal information is gathered and maintained.

    Personal information will not be disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law.

  • Security of Personal Information

    VHF stores personal information in a manner that ensures security against unauthorized access, alteration or deletion, at a level commensurate with its sensitivity.

    Credit card information is not retained by VHF. Credit card information collected by staff is retained only so as long as it is required for processing payment.

    Please note that any unprotected email communication via the Internet is subject to possible loss, interception, or alteration. Consequently, we cannot and are not responsible for any damages you may suffer if you transmit personal information to us via the Internet.

    VHF provides links to other web sites. As VHF does not control these sites, we would encourage you to review their individual privacy policies.