VHF Accessibility Statement

We strive to host inclusive and accessible events that enable individuals of all abilities to fully participate in our programming. For virtual events, live captioning will be provided, and a recording will be sent out within two weeks of the virtual event. We will endeavor to accommodate additional requests where possible; on-site requests cannot be guaranteed.

When registering for an event, please let us know of any accessibility requirements that we should be aware of so we can best help you enjoy the virtual or in-person event. Requirements may include live captioning, ASL interpreters, captioned media or accessible documents from recorded events, requests for the speaker to use a voice amplifying device, accommodations for mobility impairments, and/or dietary restrictions or allergies (including those to strong fragrance and scents).

If you have any feedback, questions or would like to have a conversation about your access needs, please contact us at mail@vancouverheritagefoundation.org

Image of a virtual presentation showing a woman in the top right corner, a slideshow of archival images of a historic theatre and closed caption text at the bottom.A woman stands in front of a heritage house, holding up a piece of paper to show to the group.

VHF Registration Policy

In-person event registration entitles the participant(s) named on the ticket(s) access to the event. Please bring a copy (paper or digital) of your ticket(s) and a piece of ID with you to check in with VHF staff. Registration is required in advance for all paid events and tickets will not be sold at the event.

If you are not able to attend, an unregistered replacement showing up in your place will not be accepted. Please contact mail@vancouverheritagefoundation.org no later than 48 hours prior to the event if you are unable to attend and would like to request that someone else attend in your place.

Virtual event registration entitles a participant to access to the live event, as well as access to the virtual event recording for a limited period of time following the event (if the virtual event is being recorded). Sharing of links for virtual events and recordings is strictly prohibited.

Please note that by donation events (such as our virtual Heritage Lunch and Learn series) do not qualify for charitable tax receipts.

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VHF Cancellation and Refund Policy

For in-person events:

  • We are unable to provide refunds or credits for cancellations received less than four (4) weeks prior to the event.
  • We cannot provide refunds or credits for non-attendance, including for illness. We appreciate your cooperation to keep our staff and community safe by not attending an in-person event if you are feeling unwell.
  • We reserve the right to cancel or modify an event due to insufficient enrollment, extreme weather or extenuating circulmstances. If an event is cancelled for any reason, VHF’s liability is limited to a refund of the event fee or a credit note.


For virtual events:

  • We are unable to provide refunds or credits for cancellations received less than two (2) weeks prior to the event.
  • We cannot provide refunds or credits for non-attendance. For some events, you may receive a recording afterwards.
  • We reserve the right to cancel an event due to insufficient enrollment. If an event is cancelled for any reason, VHF’s liability is limited to a refund of the event fee or a credit note.

For physical products:

  • All physical products, including those that are offered in conjunction with a VHF event, are final sale.
  • The purchaser is responsible for collecting the item(s) from VHF’s office unless alternative arrangements are agreed upon in advance. Items that are not collected without communication up to two (2) months after purchase will be considered abandoned.

NOTE: External organizations that offer events in partnership with VHF reserve the right to set their own cancellation policy and may differ from VHF’s standard policy stated above.

VHF Privacy Policy

Questions About This Policy
If you have a question about this policy, please contact mail@vancouverheritagefoundation.org

  • Collection of Personal Information

    Personal information collected by Vancouver Heritage Foundation (VHF) may include, but not be limited to, the following:

    • Name
    • Phone number
    • Email address
    • Work or home address
    • Credit card information (third-party payment processing site or directly by staff)
  • Use of Personal Information

    VHF collects personal information in order to:

    • Process purchases
    • Manage registrations for events, tours, and workshops
    • Disseminate information regarding VHF programs and events
  • Disclosure of Personal Information

    VHF employees may access the information as is necessary to provide the services and opportunities as outlined in this policy.

    Credit Card information is collected and processed by a third party ssl (secure sockets layer) site which has been chosen by VHF for its security and reputability. As VHF does not control this site, we would encourage you to review their individual privacy policy, should you have questions about how personal information is gathered and maintained.

    Personal information will not be disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law.

  • Security of Personal Information

    VHF stores personal information in a manner that ensures security against unauthorized access, alteration or deletion, at a level commensurate with its sensitivity.

    Credit card information is not retained by VHF. Credit card information collected by staff is retained only so as long as it is required for processing payment.

    Please note that any unprotected email communication via the Internet is subject to possible loss, interception, or alteration. Consequently, we cannot and are not responsible for any damages you may suffer if you transmit personal information to us via the Internet.

    VHF provides links to other web sites. As VHF does not control these sites, we would encourage you to review their individual privacy policies.